Author: Ali Khan, President of Spearhead Technology
From automated decision-making to the handling of prediction problems and tactical activities, Intelligent Automation is in use by institutions belonging to almost all industry verticals. The increased rate of adoption of IA has highlighted the risks and returns associated with new technologies.
The need of the hour is to understand the challenges of Intelligent Automation solutions and how they can be minimized to attain optimum efficiency and gains.
Intelligent Automation (IA) combines Artificial Intelligence (AI) with Robotic Process Automation (RPA), Advanced Analytics, Intelligent Character Recognition (ICR), Optical Character Recognition (OCR), process mining and other technologies for the development of business processes. IA-backed business processes can learn, think, perform and adapt independently.
In recent years, organizations are readily adopting AI-based decision-making tools and technologies to support their cost optimization strategies and growth. However, they often lack the tools, network frameworks, systems and infrastructure needed for the effective risk assessment and management of automation and AI.
The fragmented management of business process optimization, system development, IT operations, system controls and implementation, resilience and risk management has increased the need for more effective digital-risk-management programs. Additionally, the risks linked with a lack of transparency in the working of AI systems are making it difficult for organizations to enjoy the returns of automation in their entirety.
In the process, growth-oriented and AI -enabled organizations are facing the concerns of:
PTo minimize these risks, organizations have to step up and adopt end-to-end change management processes. There is a strong and growing need for a changed approach to handle the situation. The new approach should encompass the alignment of IT and business models, management of employee culture, and the adoption of AI tools that can reduce the risks of automation technologies.
The returns and risks of Intelligent Automation technologies have to be managed consistently. We recommend the following steps for organizations to respond:
With over 25 years as a leader in Technology, Ali's visionary, innovative approach has garnered high recognition as a key player in the Information Technology community. As an industry subject matter expert, Ali's philosophy to always be in front of new and emerging technology solutions gives him the expertise to keep his customers ahead of the competition. This visionary approach has allowed him to create ITaaPS.
By Ali Khan, President of Spearhead Technology